Returns

We hope you will be delighted with your purchase. However, if for any reason you are not completely satisfied we are happy to offer a refund on all goods* returned to us within 14 days from the dispatch of order provided they are in the original packaging unused and in a re-saleable condition.

When you buy online you have additional rights as a consumer under the Distance Selling Regulations. If you as the purchaser notify us in writing to the email address below, of your wish to return an item within 7 working days of receiving it, we will refund you for both the purchase price and the delivery charge. Please make sure you take reasonable care of the item whilst it is in your possession, and that it’s returned to us unused.

BY REGISTERING FOR ANY E-COURSE/MENTORING SESSION FROM MOCKBEE & CO. YOU AGREE TO THE FOLLOWING TERMS & CONDITIONS:

  • You acknowledge that all sales are final and no refunds will be given before, during or after class.
  • You acknowledge that MOCKBEE & CO. reserves the right to change advertised content (to content of an equivalent or higher value), or the published class date at any time.
  • You acknowledge that the e-course will be run online via a password-protected classroom and that it is your responsibility to ensure that you have a decent internet connection to view class content including videos.
  • You give permission for your email address to be added to the MOCKBEE & CO. mailing list. You can unsubscribe at any time, but if you do unsubscribe you acknowledge that you may not receive all class-related information (as this will be sent to you via email).
  • You confirm that you are purchasing a single license for this course for your individual use only. To enquire about educational/corporate rates (for official groups of 10 or more) please send an email to US.
  • You acknowledge that the course organisers reserve the right to delete any inappropriate comments in the classroom or any of the class-related community spaces, in order to provide and maintain a supportive classroom environment.

Online course delivery policy

All our courses are delivered online in password-protected classrooms. We do not deliver physical products in the post, but rather provide you access via a unique account on dowhatyouloveforlife.com. This classroom will be available from at least two days prior to the start of class (except where you register after class has begun, or book a static class, in which case it will be available immediately). If you need any support please contact us via email so we can assist you.

Email: jessica@mockbeeandco.com

 

*If the product is made to order such as in the case of a lampshade, rug or item of furniture, then no refund is available

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